Monday – Friday: 8.30 am - 5.30 pm
Clinic A is also open on Saturday: 8.30 am - 12.30 pm
All other clinics are closed on Saturday / Sunday / Public Holiday

On Your First Visit

Please go straight to your designated clinic. Our Specialist Clinic Assistants (in pink uniform) will attend to you at the Reception counter.

Please bring along your:

• Identity card
• Passport / work permit / employment pass / social visits pass / student pass (if you are non-Singaporean)
• Referral letter from your family doctor / polyclinic, if any
• Civil Service Card (CSC) or Medical Benefits Identity Memo (MBIM) if you a pensioner, civil servant or a dependent of a civil servant
• Hospitalisation Identity Card (HIC) if your employer has signed an agreement/ letter of guarantee with KKH
• Letter of guarantee from the National Blood Centre for blood donors and their nominees
• Letter of guarantee from your employer/ insurance company certifying that your bill will be settled
• Any medical benefits card and other documentation on your nationality which you may have.

We will register your visit with us, and our nurse will take your medical history.

You will then be directed to the respective rooms for any pre-consultation tests and consultation with your doctor.

After your consultation, we will arrange for your follow-up appointment that best meets your needs and your doctor’s instructions. You will find the date and time on your appointment card and receipt. Please bring this card along with you on your subsequent visits.

Follow-Up Appointments

Just proceed to the respective clinic as stated on your appointment card and receipt. You can use your NRIC or appointment card to auto-register your visit at the clinic’s Reception counter. You will receive a ticket indicating your queue number to see the doctor and other tests or instructions.

Please remember to bring along your medical benefits card (if any) at every visit.

Additional Tests

During your visits, you may need to have other investigations such as ultrasound scans, X-rays and blood tests. Please note that some of these tests may not be performed on the same day as your consultation.

Medication

You may collect and pay for your prescriptions at the Retail Pharmacy located at the Retail Mall on Level 1. Please ensure that the prescription slip and medication bears your name and NRIC number.

Payments

After your consultation, you can pay at the clinic’s Cashier counter using cash, NETS, credit card (Mastercard/ VISA), or local cheques.

Just press for your queue ticket at the Payment Queue Ticket machine and wait for your number to be displayed at the payment counter.