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Once you arrive at the ward, our staff will show you to your bed and orientate you to the ward facilities.
You can also expect a visit by the ward doctor. You will be informed if any tests have been ordered for you and what you can expect from the stay. Our team of doctors conducts daily ward rounds in the morning. They are available anytime you require urgent attention.
As we are responsible for your care during your stay with us, kindly inform the ward staff if you need to leave the ward.
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A wristband with your name and NRIC number will be issued to you on your arrival at the ward. Please wear it at all times during your stay at the hospital as this enables our staff to verify your identity.
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The ATMs are situated on Level 1.
DBS : Entrance to retail mall, Children's Tower
OCBC : Entrance to retail mall, Children's Tower
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To ensure your privacy, breastfeeding signs are readily available for nursing moms to put up when they breastfeed their babies.
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Our friendly team stationed at the Admissions Lobby can provide you general information about the hospital, give you directions around KKH, help you with your bags and book taxis. Just call them at tel: 6394 2200.
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Using mobile phones in areas fitted with medical equipment can interfere with the functioning of these machines. Signages are displayed at these areas to alert visitors and handphone users. Please adhere to the instructions.
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The hospital provides a coin-operated washer and dryer for patients and their families. The washy corner is located on Level 4, Children’s Tower. You will need to pay $2 each for washing and drying, using $1 coins to operate the machines. For the washer, detergent is required. You can buy detergent from the 7-Eleven convenience store at the retail mall, Level 1, Children’s Tower.
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| Your meals are included in the accommodation package. We serve three meals and light refreshments.
Women patients in the Class A and B1 rooms, and all kiddie patients, can choose from a selection of Chinese, Muslim, Indian and Western meals. Mothers who have just delivered and are staying in Class A and B1 rooms can also opt for confinement food.
We have special meals for our younger patients. Milk for infants and toddlers is also available.
Your meals have been carefully planned to meet your nutritional requirements. Should you require specific dietary modifications, or if you’d like to consult a dietitian, please inform your ward nurses. Alternatively, you can call the dietitians directly at tel: 6394 1640.
For spouses and parents who stay over, meals can also be ordered at an extra charge.
The food court and other eating outlets along the retail mall also offer a wide selection of foods and drinks. For the comfort of other patients, please do not to bring foods and drinks into the wards.
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Please do not bring excess cash or valuables with you. Arrange with your family members to have them brought home as soon as possible. If you are staying in a deluxe, single or two-bedded room, you may make use of the personal safes provided.
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These are provided in single-bedded rooms.
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They are included in the accommodation package for single-bedded rooms. They are also available at the visitors’ lounge in all wards.
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There is a nurse call-bell by your bed and in the bathroom if you need any help.
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| For security reasons, visitors are not allowed to stay overnight except in the following cases:
Women’s Hospital
Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance.
Children’s Hospital
We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That’s why each sick child can have one parent stay overnight with him in an armchair (in the single rooms) or a deckchair.
Parents can also choose to stay in the Ronald McDonald Family Room. A nominal charge of S$45 per day (S$90 for foreigners) applies, subject to the prevailing GST. For more information, please click here.
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We encourage women patients to wear your own clothes while you are with us. It will help you feel more at east and comfortable while you are under treatment and care here. You are also advised to bring your own bath towels.
We encourage our paediatric patients to wear the hospital's patient pyjamas, so that our nurses can easily identify the children and keep a tab on their movements to ensure their safety.
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| You can buy stamps and photocopy documents at the 7-Eleven convenience store (#01-18 / 19 / 20) at the retail mall, Level 1.
The post box is located near the vending machine area on Basement 1, Women’s Tower.
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Smoking is prohibited by law throughout the hospital grounds.
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You can find public phones at the visitors’ lift lobbies of each level and the visitors’ lounges in Class B2+, B2 and C wards. Telephones are provided in the Class A and B1 rooms.
You can buy phone cards from the convenience store in the retail mall on Level 1.
To ensure that you will not be disturbed during bed time, we will only put through urgent calls between 10 pm and 7 am.
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Television sets are included in your accommodation package for Class A and B1 rooms. For other wards, the television sets are placed at the visitors’ lounge.
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| Effective from 1 April 2004:
We would like to encourage all patients to remind their visitors:
- To visit them only 2 at a time, only during visiting hours.
- That visiting hours are strictly from 12 noon - 2 pm and 6 pm - 8 pm.
- That the Hospital reserves the right to request for the visitors to leave after visiting hours are over.
- That children below 16 years old are advised not to visit patients in the ward.
We sincerely hope that you will bear with us for any inconvenience that may arise.
Thank you for your cooperation in our efforts to keep Singapore SARS-free.
Neonatal Intensive Care Unit
To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. However, grandparents may visit with permission, with a limit of two visitors at a time.
Intensive Care Units
As patients in these units need much rest, we do not encourage children below 12 years old to visit.
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