During Your Stay
ATMs
The ATMs (DBS, OCBC and UOB ) are situated on Entrance to retail mall, Level 1, Children's Tower
Breastfeeding Sign
To ensure your privacy, breastfeeding signs are readily available for nursing moms to put up when they breastfeed their babies.
Concierge
Our friendly team stationed at the Admissions Lobby can provide you general information about the hospital, give you directions around KKH, help you with your bags and book taxis. Just call them at tel: +65 6394 2200.
Handphones
Using mobile phones in areas fitted with medical equipment can interfere with the functioning of these machines. Signages are displayed at these areas to alert visitors and handphone users. Please adhere to the instructions.
Laundry
The hospital provides a coin-operated washer and dryer for patients and their families. The washy corner is located on Level 4, Children’s Tower. You will need to pay SGD$2 each for washing and drying, using SGD$1 coins to operate the machines. For the washer, detergent is required. You can buy detergent from the 7-Eleven convenience store at the retail mall, Level 1, Children’s Tower.
Meals
Your meals are included in the accommodation package. We serve three meals and light refreshments.
Women patients in the Class A and B1 rooms, and all kiddie patients, can choose from a selection of Chinese, Muslim, Indian and Western meals. Mothers who have just delivered and are staying in Class A and B1 rooms can also opt for confinement food.
We have special meals for our younger patients. Milk for infants and toddlers is also available.
Your meals have been carefully planned to meet your nutritional requirements. Should you require specific dietary modifications, or if you’d like to consult a dietitian, please inform your ward nurses. Alternatively, you can call the dietitians directly at tel: +65 6394 1640.
For spouses and parents who stay over, meals can also be ordered at an extra charge.
The food court and other eating outlets along the retail mall also offer a wide selection of foods and drinks. For the comfort of other patients, please do not to bring foods and drinks into the wards.
Medication
It is strongly encouraged that you bring in all medications that you are currently on or are taking on regular basis when you are admitted. They provide important medical information for your healthcare professionals.
However, to ensure safe and uniform patient care, it is the policy of the hospital to supply medications for patients at all times. Therefore, the use of patient's own medications within the hospital will not be allowed except under the following specific limited circumstances:
- The medication is not available in the hospital and an alternative is not available.
- The medication is an investigational medication provided as part of patient's participation in an investigational study.
- A complete course of chemotherapy as specified in the relevant protocols, Oral Contraceptives and Hormone Replacement Therapy drugs.
Mini Fridge
These are provided in single-bedded rooms.
Money & Valuables
Please do not bring excess cash or valuables with you. Arrange with your family members to have them brought home as soon as possible. If you are staying in a deluxe, single or two-bedded room, you may make use of the personal safes provided.
Newspapers
They are included in the accommodation package for single-bedded rooms. They are also available at the visitors’ lounge in all wards.
Nurse Call-Bell
There is a nurse call-bell by your bed and in the bathroom if you need any help.
Overnight Accommodation
For security reasons, visitors are not allowed to stay overnight except in the following cases:
Women’s Hospital
Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance.
Children’s Hospital
We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That’s why each sick child can have one parent stay overnight with him in an armchair (in the single rooms) or a deckchair.
Parents can also choose to stay in the Ronald McDonald Family Room. A nominal charge of SGD$45 per day (SGD$90 for foreigners) applies, subject to the prevailing GST.
Personal Clothes
We encourage women patients to wear your own clothes while you are with us. It will help you feel more at ease and comfortable while you are under treatment and care here. You are also advised to bring your own bath towels.
We encourage our paediatric patients to wear the hospital's patient pyjamas, so that our nurses can easily identify the children and keep a tab on their movements to ensure their safety.
Personal Electrical Appliances
Hair-dryers are available in the deluxe and single rooms. For other rooms, they are available upon request.
Please do not use any electrical appliances in the room except those provided by the hospital. The use of these electrical outlets may cause an electrical power failure and interrupt a procedure or treatment in other areas.
Pharmacy
Beside dispensing medicine based on prescriptions, the outpatient pharmacy carries a wide range of health products.
Operating Hours
Monday - Friday, 08:30 - 19:00
Saturday, 08:30 - 14:00
Postal & Photocopying Services
You can buy stamps and photocopy documents at the 7-Eleven convenience store (#01-18/19/20) at the retail mall, Level 1.
The post box is located near the vending machine area on Basement 1, Women’s Tower.
Security
The hospital is served round the clock by security officers.
Smoking
Smoking is prohibited by law throughout the hospital grounds.
Telephones
You can find public phones at the visitors’ lift lobbies of each level and the visitors’ lounges in Class B2+, B2 and C wards. Telephones are provided in the Class A and B1 rooms.
You can buy phone cards from the convenience store in the retail mall on Level 1.
To ensure that you will not be disturbed during bed time, we will only put through urgent calls between 22:00 and 07:00.
Television
Television sets are included in your accommodation package for Class A and B1 rooms. For other wards, the television sets are placed at the visitors’ lounge.
Visiting Hours
For the comfort of all our patients, we would like to request that all visitors observe the visiting hours from 9am to 9pm.
For the following high-risk areas, only two visitors per patient are allowed at any one time during visiting hours:
- Women's Intensive Care Unit (WICU)
- Children's Intensive Care Unit (CICU)
- Neonatal Intensive Care Unit (NICU)
- Ward 65 (High dependency ward)
- Children's Cancer Centre
In the interest of good infection control and with your good health in mind, we would like to advise you to limit visits to the Hospital, especially by children below the age of 12. Also, if you are feeling unwell, please do not make social visits to the hospital as the spread of infection may cause serious complications in hospitalised patients.
We sincerely hope that you will bear with us for any inconvenience that may arise.
Neonatal Intensive Care Unit
To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. However, grandparents may visit with permission, with a limit of two visitors at a time.
Women's & Children's Intensive Care Units and High Dependency Wards
As patients in these units need much rest, children below 12 years old are not permitted to enter.
Ward Orientation
Once you arrive at the ward, our staff will show you to your bed and orientate you to the ward facilities.
You can also expect a visit by the ward doctor. You will be informed if any tests have been ordered for you and what you can expect from the stay. Our team of doctors conducts daily ward rounds in the morning. They are available anytime you require urgent attention.
As we are responsible for your care during your stay with us, kindly inform the ward staff if you need to leave the ward.
Wireless Surfing
You can surf the internet wirelessly with your own wireless-enabled devices. WiFi access is available hospital-wide. To connect to the Wireless@SG broadband network, you just need a WiFi-enabled device, such as a laptop or a PDA, and a registered Wireless@SG account.
Wrist Identification Band
A wristband with your name and NRIC number will be issued to you on your arrival at the ward. Please wear it at all times during your stay at the hospital as this enables our staff to verify your identity.