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Request for Medical Report

In KKH, medical records are kept strictly confidential. Access to your medical records can only be released with your written consent, unless required for police investigation. The hospital's Department of Document Management Services provides this service.

You can contact us at:

Tel: +65 6394 1209
Fax: +65 6394 1295
Email: Medical.Reports@kkh.com.sg

Who can request for a medical report?

  • Patient/patient's parent if patient is below 21 years of age.
  • Patient's next of kin (if patient is a deceased, a copy of the death certificate and other documents e.g. marriage certificate, birth certificate, letters of administration as proof of your relationship to the deceased must be submitted together with the application).
  • Interested third parties with the consent of the patient.

How do I apply for a medical report?

1. By mail
  • Please complete the Consent for Release of Medical Information Form to make the request. All sections in the form must be fully completed and duly signed.
  • For insurance claim, please enclose the insurance claim form with the authorization section of the claim form fully completed and duly signed.
  • Please attach a photocopy of your NRIC (front and back view) / identification documents and enclose a crossed cheque made payable to "KK Women’s and Children’s Hospital Pte Ltd".
  • Send your application to:

Medical Reports Unit
Department of Document Management Services
KK Women's & Children's Hospital
100 Bukit Timah Road
Singapore 229899

2. In person
  • Please proceed to Counter 8 at Admissions, Level 1, Women's Tower.
  • We accept payment by cash, credit card, NETS or cheque.
Operating Hours Timing
Monday - Friday 08:30 - 17:30
Saturday 08:30 - 12:30
Sunday & Public Holidays Closed

How will I receive the completed medical report / insurance form / copies of medical records?

Patients can request for the medical report / insurance form / copies of medical records to be:

  • Deliver by ordinary or registered mail - Mailing address to be provided at the point of application. Please note that a fee of $2.50 is applicable for registered mail.
  • Self-collection - Patient's contact number to be provided at the point of application. Please note that patient will be contacted once the report is ready for collection.
  • Collection by representative - Authorisation letter with the representative's name and NRIC number as well as a copy of patient's NRIC has to be provided if a third party is collecting the report on patient's behalf.

Why do I need to pay for a medical report / completion of insurance form / copies of medical records?

The regular consultation and hospitalization fees paid do not include cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital’s administrative costs and the doctor’s professional input. This is a standard practice across all the Restructured Hospitals.

How much do I need to pay and how soon can I obtain the requested medical information?

As a general guide, the charges and time frame for completion of medical reports and duplicate copies of medical records are indicated below.

However, we may experience a delay in processing some requests due to the following reasons:

  • Patient has upcoming / frequent clinic appointments
  • Patient has been admitted to the ward
  • Patient has multiple reports requested from several clinical departments
  • Doctor is away on leave

1. Medical Reports  

Description Fee Payable in SGD¹
(Includes govt. taxes)
Service Standards
Ordinary Medical Report $96.30 21 days *
Specialist Medical Report $192.60 21 days *
2nd Opinion Medical Report $500 (first 3 hours) + ($200 X no. of hours) + GST (consultation charges not included) 21 days *
Medical Board Report $374.50 21 days *
Simple Insurance Form $27.82 14 days
CE Doctor's memo $6.42 14 days

Notes:

  • Ordinary Medical Report
    Provides the relevant facts about the medical condition and treatment / medication the patient is receiving. Report can be in the form of a written report or completion of medical insurance claims questionnaire.
  • Specialist Medical Report
    Written by specialists in response to requests that require a specific opinion or prognosis from the specialist based on the medical facts of the case.
  • Second Opinion Medical Report
    Expert opinions written by KK specialists on patients not seen at KK hospital.
  • Medical Board Report
    Written by KK medical board to assess KK patient’s suitability for continued employment with an organisation.
  • Simple Insurance Form
    Provides the final diagnosis, name / type of surgical procedure performed, date of admission / discharge from hospital. Form is completed by DDMS staff.
  • CE Doctor's Memo
    Applicable only for patients who visit the Children’s Emergency Department. Provides brief information about the medical condition and treatment / medication the patient had received during his visit to the department.

Please be informed of the following cancellation charges should you decide to cancel your request:

  • SGD$32.10 for Ordinary medical report
  • SGD$64.20 for Specialist medical report

2. Duplicate copies of medical records

Description Fee Payable in SGD¹
(Includes govt. taxes)
Service Standards
Laboratory Test Results / Investigation Reports $6.42 5 days
Echocardiogram Report $12.84 per report 5 days
Child Development Psychological Report $12.84 per report 5 days
Medical Certificate $12.84 5 days
Notification of Live-Birth $6.42 2 days
Sexual Sterilisation (Ligation) Certificate $6.42 5 days
Discharge summary / Day Surgery Form / Referral letter $6.42 5 days
Clinical Notes for Legal Firms Please call for enquiry. 21 days

3. Others

Description Fee Payable in SGD¹
(Includes govt. taxes)
Service Standards
Health Booklet $12.84 5 days

¹ The rates apply to Singapore Citizens and Permanent Residents only

* From Date of Consultation

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Accreditation

Joint Commission International (JCI) accreditation ISO 9000, KKH¡¯s systematic approach to Quality Management ISO 14000, the Environment and our commitment to conserve it OHSAS 18000 - Workplace Health and Safety System

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