Children's Emergency Survey

CHILDREN'S EMERGENCY SURVEY

Please think about your experience when you accompanied your child to KKH as you provide your best answers to each of the following questions.

Date of Visit

Location Visited

TRIAGE

Was your child checked in and evaluated by a nurse in a timely manner?

REGISTRATION/PAYMENT

Were counter staffs at this facility as helpful as you thought they should be?

Did counter staff at this facility treat you with courtesy and respect?

AFTER CHECKING IN

How often did nurses treat you with courtesy and respect?

How often did nurses listen carefully to you?

How often did nurses explain things in a way you could understand?

Were you comfortable talking with nurses about your worries or concerns?

How often did you have confidence and trust in the nurses treating your child?

How often did nurses treat you with kindness and compassion?

SEEING DOCTOR

Was your child seen by any doctors?

Was your child seen by a doctor in a timely manner

How often did doctors treat you with courtesy and respect?

How often did doctors listen carefully to you?

How often did doctors explain things in a way you could understand?

Were doctors fully aware of your child's important medical information before giving him/her treatment?

Did doctors spend enough time with you and your child?

Were you comfortable talking with doctors about your worries or concerns?

How often did you have confidence and trust in the doctors treating your child?

How often did doctors treat you with kindness and compassion?

DIAGNOSTIC IMAGING

Did your child get any diagnostic imaging services (x-ray, CT scan, MRI, ultrasound, etc) associated with this visit?

Did radiographers who performed your child's imaging procedure explain things in a way you could understand?

Was your child given enough privacy?

OTHER EXPERIENCES

Did your child have blood taken, an x-ray or any other tests?

Were your child's tests conducted in a timely manner?

Were your child's test results explained in a way that you could understand?

Did your child need medicine for pain?

How often was your child's pain well controlled?

How often did the hospital staff do everything they could to help your child with his/her pain?

Was your child given any medicine?

Was your child given any medicine or substance that he/she had not taken before?

Before giving your child any medicine, did hospital staff tell you what the medicine was for?

Before giving your child any medicine, did the hospital staff ask about your child's allergies or other medications he/she may have been taking?

Before giving your child any medicine, did hospital staff describe possible side effects in a way you could understand?

How often did areas around you appear clean?

How often were the different doctors and nurses consistent with each other in providing you information about your child's care?

How often were you able to talk to someone on the staff treating your child?

How often were you allowed to be with your child as much as you wanted?

When you could not be with your child, were you kept informed about your child's care while you waited?

How often was there good communication between the different doctors and nurses?medications, etc)?

Do you think that your child received the right treatment in the emergency room (e.g., tests, diagnosis, medications, etc)?

How often were you given enough input or say in your child's care?

GOING HOME

Did someone on the staff explain what to do if your child's problems or symptoms continued, got worse, or came back?

Did you know who to call if you needed help for your child or had more questions after you left the emergency department?

OVERALL RATING OF HOSPITAL

Would you recommend our emergency department to your friends and family?

WE WOULD GREATLY APPRECIATE YOUR FEEDBACK ABOUT THE FOLLOWING

Is there anything else you would like to say about the care your child received during this visit? Are there any of our staff or volunteers you would like to compliment?

ABOUT THE CHILD

Does your childs have special needs?

ABOUT THE PARENT/GUARDIAN

How are you related to the child?

Please write to us at feedback@kkh.com.sg or call us at 1800-293 3297 if you have any further suggestions or feedback

To help us to review your feedback, please provide us with the following particulars. By providing the information set out in this form and submitting the same to you, I confirm that I have read, understood and consented to the Singhealth Data Protection Policy, a copy of which is available at www.singhealth.com.sg/pdpa

Name of Patient

NRIC/Birth Cert No.

Your Name

Contact No.

May someone from the hospital contact you if they have any additional questions about the care your child received?

Yes
No

Thank you for taking the time to share with us what matters most to you and your family.