At Your Convenience

SingHealth Pharmacy Medication Delivery Service

This service is only available for registered patients of KK Women’s and Children’s Hospital staying in Singapore.

Criteria for medication Delivery Service

• Patient should have at least 2 weeks of medication supply at home.
• Controlled drugs or liquid cytotoxics CANNOT be delivered.
• Patients that are issued with paper prescription(s) must present their original prescription(s) to KKH Outpatient Pharmacy at level 1.
• Retail merchandise(s) are not eligible for delivery service unless it is prescribed by the doctor.
• Patients who are started on a new medication are highly encouraged to collect their medications at pharmacy counter for medication counselling.

How do I order for Medication Delivery Service?

1. Log into HealthBuddy or HealthHub app with Singpass
2. View your paperless e-prescription with the following steps:
   HealthBuddy: Click “Medicines” > “Order Medicines”
   HealthHub: Click into “Medication Refill”
   
3. Select “Deliver to me” as collection mode
   For step-by-step guide, please click here.
   Approach our pharmacy staff if you are unable to view the balance of your e-prescription online

1. Submit your original prescription(s) to KKH Outpatient Pharmacy
2. Log into HealthBuddy or HealthHub app
3. Upload the photo of your prescription/medication balance label
   For step-by-step guide, please click here.
   
   For online delivery orders, requestor will receive a confirmation email.
   

How long does the delivery take?

• All MDS requests require a minimum of 7 working days to process excluding the day of request for orders. Working days are defined as Mondays to Fridays excluding Public holidays.
• There will be no door-step delivery service on Weekends, Public holidays and Eve of Major Public Holidays (Eve of New Year, Chinese New Year and Christmas).
• Available delivery timeslots are 10am-2pm or 2-6pm.

How can I pay for my medication?

Payment can be made through Epay via KKH website or Mobile pay via Health buddy app. Others - AXS, 7Eleven stores, Singpost branches or at KKH Outpatient Pharmacy. For other payment options, please check with a pharmacy staff.

What are the charges for the delivery service?

• The charges for the medication delivery service are waived till further notice.
• Delivery charge applies to:
  • Amendments: Failed delivery or changes made to delivery details within 3 workings days of delivery date.
  • Deliveries that only contains retail item(s) or homecare item(s)
  • Special weight and volumetric size of the delivery items.

Can my third party payer/ benefit card be used to pay for my medication(s), retail merchandise(s) and delivery charges?

• Please check with our pharmacy staff for use of third party/benefit card for medication/s.
• Retail items and delivery charges are strictly NOT claimable by third party payer.

Other Important Information

• Medications delivered are not exchangeable or refundable. Brands of medication are subjected to change without notice.
• Please ensure that someone is at the specified address to receive the medications/ items at the agreed time/ date. If customer is not at the specified delivery address and not contactable at the time of delivery, the customer will have to bear the total charges for both items and delivery charges. A second delivery charge will apply for request to resend item(s).
• Please note no official receipt will be issued for all delivery related invoice.
• Please note that for online payment, an official tax invoice will only be issued upon request via KKH business office.
  
• If you do not have any prescription, you may request a repeat prescription by clicking here (subject to approval).
  
• If you would like to find out more about your medication, you may learn about your medication through this website: Find a Medicine.

For any enquiries on your prescriptions/deliveries, please email pharmacy.courier@kkh.com.sg or call pharmacy at +65 6394 1500

Operating hours for the Outpatient Pharmacy:
Monday to Friday:  8.30am to 7.00pm
Saturday : 8.30am to 1.30pm
(Closed on Sundays and Public Holidays)