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Request for Medical Report


1. How do I apply for a medical report/ record?

For Individual with SingPass

​Steps

​Access to HealthHub/ HealthBuddy

​Online Submission
(Via HealthHub or HealthBuddy)

Login to HealthHub or HealthBuddy App with SingPass

​HealthHub Link: www.healthhub.sg/HealtheServices
HealthBuddy Link: www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-app

# Parent may also create his/ her child's profile in HealthHub

Select the Type of Medical Report/ Duplicate Copies Medical Records.

System will direct to Online Payment.


HealthHub

HealthBuddy

For Individuals without SingPass

Steps

Consent Form

​Hard-Copy Form Submission
(Via Email)

​Email the following mandatory documents to "Insurance.GenEnquiry@kkh.com.sg"

Mandatory Documents to submit together with the application: -

  • Complete the attached “Consent for Release of Medical Information Form”
  • Insurance Form to be fill by Doctor/ Hospital (if applicable)

    For Patient 21 years and above
  • Copy of Patient’s NRIC (front & reverse)
  • Copy of valid passport or identity document issued by Singapore authorities (for non-residents)

    For Patient below 21 years old
  • Copy of Patient’s Birth Certificate
  • Copy of 1 Parent’s NRIC (front & reverse)
  • Copy of valid Passport or Identity Document issued by Singapore authorities (for non-residents)

Payment instruction will be sent via SMS within 2 working days upon receipt all the above mandatory documents. # Delay is expected for any incomplete submission.


Consent for Release of Medical Information



2. When can I receive my medical report/ record?

​Description

Service Standards
(After Payment Is Made)

Medical Report/ Completion of Insurance Form/ Doctor’s Memo

​4 to 6 weeks

Duplicate Copies of Medical Records
Laboratory Test Results/ Investigation Reports/ Inpatient Discharge Summary/ Day Surgery Admission Authorisation Form/ Echocardiogram Report/ Health Booklet
​​1 to 2 weeks

​However, your request may take longer to complete if:

  • Patient has upcoming / frequent clinic appointments
  • Patient has been admitted to the ward
  • Patient has multiple reports requested from several clinical departments
  • Doctor is away on leave

# Completed medical report/ record will be sent via registered mail to the mailing address given in the Consent Form.



3. I wish to enquire for more details, how can I reach out to KKH Medical Reports Unit?
​Description Scan QR Code to Submit Your Enquiry
Enquiry on Medical Report Status
(Will respond within 3 working days)


Completion of Insurance Form & General Enquiry
(Will respond within 7 working days)

KKHelpBot

Medical Reports Unit Contact
​(Due to high call volume, we apologize that call(s) may not be attended promptly. We strongly encourage to submit enquiry via QR code indicated above)

Tel 6394-1209
Mon-Fri 8.30am to 5pm, excluding Public Holidays



4. What are the different types of medical report/ record and theirs charges?
SN Types of Medical Report/ Record
Description
Fees
(Inclusive 9% GST)
​1
Ordinary Medical Report
This is a factual report of the patient's medical condition.
S$141.70
​2
Completion of Insurance Form By Doctor
​It will be completed by a doctor.
The insurance form is issued by an Insurance Company. The form is usually in questionnaire format and requires doctor input on details of the medical condition/ treatment the patient received.
S$141.70
​3
Specialist Medical Report/ Completion of Insurance Form with Question(s) on Prognosis
This is a comprehensive medical report that is prepared by the patient's specialist in response to requests that require a professional opinion with regards to the patient's prognosis.
S$294.30
​4
Ordinary Medical Report (Psychiatric)
This is a factual report of the patient's Psychiatric medical condition.
S$264.90
​5
Specialist Medical Report (Psychiatric)
This is a comprehensive medical report that is prepared by the patient's psychiatric specialist in response to requests that require a professional opinion with regards to the patient's prognosis.
S$489.00
6
Doctor's Memo
​This is a brief statement from a doctor indicating patient's diagnosis with no explanation of medical condition.

Doctor's memo applies to one specific outpatient specialist visit only.
S$16.35
​7
Duplication of Medical Certificate
Duplicate copy of issued Medical Certificate.
S$12.00 per copy
​8
Duplication of Laboratory Results/ Investigation Results
Selective duplicate copy of lab/ investigation results (Example, Blood test, Investigation reports).
S$12.00 per request
​9
Duplication of Discharge Summary/ Day Surgery Authorisation Form
Duplicate copy of the Day Surgery Authorisation form / Hospital Discharge Summary with brief information on the surgery, diagnosis and procedure.
S$12.00 per request
​10
Duplication of Referral Letter
Duplicate copy of referral letter.
S$12.00 per request
​11
Duplication of Echocardiogram Report
Duplicate copy of the echocardiogram report.
S$19.60 per copy
​12
Replacement of Health Booklet
Replacement of hard copy Health Booklet with a copy of delivery record.
S$21.80 per request
# Fees apply to Singapore Citizens and Permanent Residents only.
# Fees are correct at point of publish and subject to changes without prior notice.
# No refund on payment/ No cancellation is allowed once the application had been processed.