During Your Stay

ATMs

The ATMs (DBS and OCBC) are situated at Basement 1, Women's Tower.

Breastfeeding Sign

To ensure your privacy, breastfeeding signs are readily available for nursing moms to put up when they breastfeed their babies.

Breastfeeding Facilities (Inpatients)

Mothers with babies admitted to the hospital can use the breastfeeding facilities at the following areas:

Level 2, Children's Tower

• Children's Intensive Care Unit (breastfeeding room)

Level 2, Women's Tower

• Neonatal Intensive Care Unit (in the Mother's Lounge)
• Special Care Nursery (breastfeeding corner and breastfeeding room)

Level 3, Women's Tower

• Wards 32 and 34 (Mothercraft room in the nursery)

Level 5, Children's Tower

• Ward 56 (breastfeeding room)

Level 8, Women's Tower

• Wards 81 and 82 (breastfeeding room)

Caregiver Card

A Caregiver Card will be issued to patients who require a caregiver outside of visiting hours*. This allows the patient to receive support and care from their loved ones during their hospital stay. Each patient is entitled to only one card, and this card should be presented to gain entry to the wards outside of visiting hours.

*with effect from 1 Jan 2014

Terms and conditions:

1. This card is the property of KK Women’s and Children’s Hospital.
2. This card is issued only to patients who require a caregiver outside of visiting hours.
3. This card should be presented to gain entry to the ward outside of visiting hours.
4. This card is valid for the duration of the patient’s current stay only.
5. Each patient is entitled to only one caregiver card.
6. Please return this card to the ward nurse upon the patient’s discharge.
7. This card shall be retained if it has been misused, stolen or tampered with.
8. For any lost or damaged card, a replacement charge may be imposed.
9. If found, please return this card to the ward nurse.

FAQ on use of Caregiver Card

Concierge

Our friendly team stationed at the Information Counter in Admissions Office, Level 1, can provide you general information about the hospital and give you directions around KKH.

Operating hours are as follows:

• 7.00am to 6.00pm (Monday to Friday, excluding Public Holidays)

Handphones

Using mobile phones in areas fitted with medical equipment can interfere with the functioning of these machines. Signages are displayed at these areas to alert visitors and handphone users. Please adhere to the instructions.

Meals

Your meals are included in the accommodation package. We serve three meals and light refreshments.

Women patients in the Class A and B1 rooms, and all child patients, can choose from a selection of Chinese, Muslim, Indian and Western meals. Mothers who have just delivered and are staying in Class A and B1 rooms can also opt for confinement food.

We have special meals for our younger patients. Milk for infants and toddlers is also available.

For spouses and parents who stay over, meals can also be ordered at an extra charge.

The food court and other eating outlets along the retail mall also offer a wide selection of foods and drinks. For the comfort of other patients, please do not to bring foods and drinks into the wards.

Use of Infant Formula/Soy-based Formula (Birth to 12 Months)

KKH is a Baby-friendly Hospital Initiative (BFHI) – accredited hospital that aims to promote and support breastfeeding.In alignment with our BFHI practices, infant formula available in the paediatric wards is chargeable from 1 September 2019.

We do encourage you to bring supply of your preferred brand of infant formula for your child.

Medication

It is strongly encouraged that you bring in all medications that you are currently on or are taking on regular basis when you are admitted. They provide important medical information for your healthcare professionals.

However, to ensure safe and uniform patient care, it is the policy of the hospital to supply medications for patients at all times. Therefore, the use of patient's own medications within the hospital will not be allowed except under the following specific limited circumstances:

• The medication is not available in the hospital and an alternative is not available.
• The medication is an investigational medication provided as part of patient's participation in an investigational study.
• A complete course of chemotherapy as specified in the relevant protocols, Oral Contraceptives and Hormone Replacement Therapy drugs.For information on general medication use, click here.

Mini Fridge

These are provided in single-bedded rooms.

Money & Valuables

Please do not bring excess cash or valuables with you. Arrange with your family members to have these brought home as soon as possible. If you are staying in a single-bedded room, you may make use of the personal safe provided. Bedside lockers are available for B1 / B2 / C Class patients.

The Hospital is not responsible for any loss of property or valuables.

Newspapers

They are included in the accommodation package for single-bedded rooms. They are also available at the visitors’ lounge in some wards.

No Unauthorised Photography/Recording

To prevent a breach of or compromise of privacy, confidentiality, security and safety of patients, staff, students, associates, visitors and/or the institution, unauthorised photography and/or audio/video recording using any device is prohibited on KKH premises.

Nurse Call-Bell

There is a nurse call-bell by your bed and in the bathroom if you need any help.

Overnight Accommodation

For security reasons, visitors are not allowed to stay overnight except in the following cases:

Women’s Wards

Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance.

Children’s Wards

We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That is why each sick child can have one parent stay overnight with him/her. A foldable bed is available for one parent in the children's ward.

Neonatal Intensive Care Unit

To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. Grandparents may visit with permission from the patient’s parents, and limit to two visitors at the patient’s bedside.

For the well-being and safety of our patients, these visiting guidelines will be strictly enforced. We seek your understanding and cooperation in adhering to these guidelines.

Change of room type during your stay

Changing of room type is subject to availability of beds and the following conditions:

• Switching to A Single-bedded Ward Type

Should you request to switch to a single-bedded ward type, all charges (except daily standard ward fees) incurred at the lower class of room until the day of upgrading will be recomputed and charged to a single-bedded rate that you opted for.

• Switching to B1 4-bedded/B2 6-bedded/C 6-bedded Ward Type

Switching of ward type may be allowed for patients admitted to the Intensive Care Unit (ICU), Intermediate Care Area (ICA) and High Dependency (HD). Patients in A 1-bedded or B1 4-bedded Ward Type may also request to switch to lower ward type, subject to Government subsidy eligibility.

Patients are advised to contact or visit Business Office for information on inpatient ward type switching and financial assistance options.

Social overstayer

A patient who is fit for discharge but would like to stay on will be charged at full rates for the extended stay.Medical specialistsDuring your stay in the hospital, a team of doctors comprising medical specialists, medical officers and house officers will attend to you.

Academic hospital

KKH is an academic hospital responsible for training future generations of doctors, nurses, and other healthcare professionals to serve the nation’s needs. There may be times when residents and students in medical, nursing and allied health disciplines participate in your care under the supervision of the physician in charge. We appreciate your cooperation and thank you for your understanding.

Personal Clothes

We encourage women patients to wear your own clothes while you are with us. It will help you feel more at ease and comfortable while you are under treatment and care here. You are also advised to bring your own bath towels.

We encourage our paediatric patients to wear the hospital's patient pyjamas, so that our nurses can easily identify the children and keep a tab on their movements to ensure their safety.

Personal Electrical Appliances

Hair-dryers are available in the single rooms. For other rooms, they are available upon request.

Please do not use any electrical appliances in the room except those provided by the hospital. The use of these electrical outlets may cause an electrical power failure and interrupt a procedure or treatment in other areas.

Pharmacy

Beside dispensing medicine based on prescriptions, the outpatient pharmacy carries a wide range of health products.

Operating Hours

Monday - Friday: 8.30am to 7.00pm

Saturday: 8.30am to 2.00pm

Postal Services

You can buy stamps from the SAM machine at the retail mall, Level 1.The post box is located near the vending machine area on Basement 1, Women’s Tower.

Security

The hospital is served round the clock by security officers.

Smoking

Smoking is prohibited by law throughout the hospital grounds.

Telephones

You can find public phones at the visitors’ lift lobbies of each level and the visitors’ lounges in Class B2+, B2 and C wards. Telephones are provided in the Class A and B1 rooms.

You can buy phone cards from the convenience store in the retail mall on Level 1.

To ensure that you will not be disturbed during bed time, we will only put through urgent calls between 10.00pm and 7.00am.

Television

Television sets are included in your accommodation package for Class A and B1 rooms. For other wards, the television sets are placed at the visitors’ lounge.

Visiting Hours and Visitor Quota

Visiting hours and visitor quota may vary according to the facility and care provided to the patient. Please refer to the latest visitation policy at www.kkh.com.sg/VisitorRegistration.

Visitor Registration

KKH has put in place a visitor registration system as part of the hospital’s continual efforts to enhance the safety and experience for patients. For more information about KKH's visitor registration system, such as identification documents required for registration, please visit www.kkh.com.sg/VisitorRegistration.

Ward Orientation

Once you arrive at the ward, our staff will show you to your bed and orientate you to the ward facilities.

You can also expect a visit by the ward doctor. You will be informed if any tests have been ordered for you and what you can expect from the stay. Our team of doctors conducts daily ward rounds in the morning. They are available anytime you require urgent attention.

As we are responsible for your care during your stay with us, kindly inform the ward staff if you need to leave the ward.

Wireless Surfing

You can surf the internet wirelessly with your own wireless-enabled devices. WiFi access is available hospital-wide. To connect to the Wireless@SG broadband network, you just need a WiFi-enabled device, such as a laptop or a PDA, and a registered Wireless@SG account.

Wrist Identification Band

A wristband with your name and NRIC number will be issued to you on your arrival at the ward. Please wear it at all times during your stay at the hospital as this enables our staff to verify your identity.