Request for Medical Report

For Individual with SingPass

Steps

Access to HealthHub/ HealthBuddy

Online Submission
(Via HealthHub or HealthBuddy)

Login to HealthHub or HealthBuddy App with SingPass

HealthHub Link: www.healthhub.sg/HealtheServices
HealthBuddy Link: www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-app

# Parent may also create his/ her child's profile in HealthHub

Select the Type of Medical Report/ Duplicate Copies Medical Records.

System will direct to Online Payment.

HealthHub

HealthBuddy

For Individuals without SingPass

Steps

Consent Form

Hard-Copy Form Submission
(Via Email)

Email the following mandatory documents to "Insurance.GenEnquiry@kkh.com.sg"

Mandatory Documents to submit together with the application: -

• Complete the attached “Consent for Release of Medical Information Form”
• Insurance Form to be fill by Doctor/ Hospital (if applicable)
  
  For Patient 21 years and above
• Copy of Patient’s NRIC (front & reverse)
• Copy of valid passport or identity document issued by Singapore authorities (for non-residents)
  
  For Patient below 21 years old
• Copy of Patient’s Birth Certificate
• Copy of 1 Parent’s NRIC (front & reverse)
• Copy of valid Passport or Identity Document issued by Singapore authorities (for non-residents)

Payment instructions will be sent via email within 3 working days from date of receipt the consent form and all the mandatory documents.
# Delays is expected for any incomplete submission.

Consent for Release of Medical Information

Description

Service Standards
(After Payment Is Made)

Medical Report/ Completion of Insurance Form/ Doctor’s Memo

4 to 6 weeks

However, your request may take longer to complete if:

• Patient has upcoming / frequent clinic appointments
• Patient has been admitted to the ward
• Patient has multiple reports requested from several clinical departments
• Doctor is away on leave

# To support environmental sustainability, all completed medical report will be encrypted and sent out via email. No hard copy will be mailed.

Medical Reports Unit Contact
(Due to high call volume, we apologize that call(s) may not be attended promptly. We strongly encourage to submit enquiry via QR code indicated above)

• The default delivery mode for completed medical report is email. No hard copy will be mailed by KKH.
• Applicant/ Patient who require the completed medical report in original hard copy, he/ she has to self-arrange the collection from KKH.
• KKH Medical Reports Unit will liaise with the applicant/ patient on the collection date & time from KKH Concierge Counter once the requested medical report is ready.
• Applicant/ Patient may select either 1 of the collection option :-
  
  • To Collect Personally
    • Upon collection, please bring along your NRIC for verification purpose
      
      
  • To Authorise a 3rd party to collect on behalf (Example: Family Member/ Insurance Agent/ Legal Firm Representative/ Courier Services Provider)
    
    • Before collection, applicant/ patient to complete and email the “Authorisation for Collection of Medical Reports” form to KKH Medical Reports Unit.
    • Upon collection, authorised 3rd party to bring along his/ her NRIC and a copy of the signed “Authorisation for Collection of Medical Reports” form for verification purpose.
• KKH reserve the right to withhold the release of Medical Report upon collection if the verification process failed.