Q1. Who can request for a medical report?

• Patient who will provide written consent for release of medical information.
• If patient is under 21 years of age, the caregiver (parent/ legal guardian) will provide the written consent on behalf.
• If patient is deceased, immediate next-of-kin, authorised legal representative and/or appointed Deputy/Donee/Administrator of Estate may apply with relevant supporting documents. Please contact Medical Reports Unit for more details.
• Interested third parties (e.g. insurance companies) may apply with patient’s written consent.

Q2. How do I submit my request?

1. Patients whom are above age 21 may login with SingPass to https://eservices.healthhub.sg/PersonalHealth/MRRP/KKHNewRequest to submit request.
   
2. Payment to be made online via eNETS Credit using international (Visa/ MasterCard/ AMEX) Credit/Debit Cards.

• By Email

1. Please provide written consent by completing the Consent for Release of Medical Information Form to make the request. All sections in the form must be fully completed and duly signed.
   
2. Please provide these documents:
   a. Patient’s and Caregiver’s identification documents (i.e. Copy of NRIC (front & back view), Passport or Birth Certificate) as proof of relationship.
   b. Any relevant supporting documents.
   c. For insurance purposes, please enclose the insurance form with the authorisation section of the form fully completed and duly signed .
   
3. Scan and email the consent form and/or relevant documents to Medical.Reports@kkh.com.sg.
   
4. We will register your request and send you an SMS notification to advise further payment instructions.
   

Q3. How is the requested medical information delivered to me?

Completed request will be sent to your mailing address (as provided in Consent for Release of Medical Information Form) by registered mail.

Q4. Why do I need to pay for a medical report/completion of insurance form/copies of medical records?

The regular consultation and hospitalization fees paid do not include cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital’s administrative costs and the doctor’s professional inputs. This is a standard practice across all Public Healthcare Institutions.

Q5. How soon can I obtain the requested medical information?

As a general guide, the charges and time frame for completion of medical reports and duplicate copies of medical records are indicated below.

However, we may experience a delay in processing some requests due to the following reasons:

• Patient has upcoming/frequent clinic appointments
• Patient has been admitted to the ward
• Patient has multiple reports requested from several clinical departments
• Doctor is away on leave  

¹ The rates apply to Singapore Citizens and Permanent Residents only and correct as at September 2018.

* From Date of Consultation

Please be informed of the following cancellation charges should you decide to cancel your request:

• SGD$46.37 for Ordinary Medical Report
• SGD$96.30 for Specialist Medical Report

Q6. How can I contact Medical Report Unit?

For further enquiries, please contact us at:

• Tel: +65 6394 1209
• Email: Medical.Reports@kkh.com.sg