Request for Medical Report

For Individual with SingPass

Steps

Access to HealthHub/ HealthBuddy

Online Submission
(Via HealthHub or HealthBuddy)

Login to HealthHub or HealthBuddy App with SingPass

HealthHub Link: www.healthhub.sg/HealtheServices
HealthBuddy Link: www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-app

# Parent may also create his/ her child's profile in HealthHub

Select the Type of Medical Report/ Duplicate Copies Medical Records.

System will direct to Online Payment.

HealthHub

HealthBuddy

For Individuals without SingPass

Steps

Consent Form

Hard-Copy Form Submission
(Via Email)

Email the following mandatory documents to "Insurance.GenEnquiry@kkh.com.sg"

Mandatory Documents to submit together with the application: -

• Complete the attached “Consent for Release of Medical Information Form”
• Insurance Form to be fill by Doctor/ Hospital (if applicable)
  
  For Patient 21 years and above
• Copy of Patient’s NRIC (front & reverse)
• Copy of valid passport or identity document issued by Singapore authorities (for non-residents)
  
  For Patient below 21 years old
• Copy of Patient’s Birth Certificate
• Copy of 1 Parent’s NRIC (front & reverse)
• Copy of valid Passport or Identity Document issued by Singapore authorities (for non-residents)

Payment instructions will be sent via email within 3 working days from date of receipt the consent form and all the mandatory documents.
# Delays is expected for any incomplete submission.

Consent for Release of Medical Information

Description

Service Standards
(After Payment Is Made)

Medical Report/ Completion of Insurance Form/ Doctor’s Memo

4 to 6 weeks

However, your request may take longer to complete if:

• Patient has upcoming / frequent clinic appointments
• Patient has been admitted to the ward
• Patient has multiple reports requested from several clinical departments
• Doctor is away on leave

# To support environmental sustainability, all completed medical report will be encrypted and sent out via email. No hard copy will be mailed.

• The default delivery mode for completed medical report is email. No hard copy will be mailed by KKH.
• Applicant/ Patient who require the completed medical report in original hard copy, he/ she has to self-arrange the collection from KKH.
• KKH Medical Reports Unit will liaise with the applicant/ patient on the collection date & time from KKH Concierge Counter once the requested medical report is ready.
• Applicant/ Patient may select either 1 of the collection option :-
  
  • To Collect Personally
    • Upon collection, please bring along your NRIC for verification purpose
      
      
  • To Authorise a 3rd party to collect on behalf (Example: Family Member/ Insurance Agent/ Legal Firm Representative/ Courier Services Provider)
    
    • Before collection, applicant/ patient to complete and email the “Authorisation for Collection of Medical Reports” form to KKH Medical Reports Unit.
    • Upon collection, authorised 3rd party to bring along his/ her NRIC and a copy of the signed “Authorisation for Collection of Medical Reports” form for verification purpose.
• KKH reserve the right to withhold the release of Medical Report upon collection if the verification process failed.