For Individual with SingPass
Access to HealthHub/ HealthBuddy
Online Submission(Via HealthHub or HealthBuddy)
Login to HealthHub or HealthBuddy App with SingPass
# Parent may also create his/ her child's profile in HealthHub
Select the Type of Medical Report/ Duplicate Copies Medical Records.
System will direct to Online Payment.
For Individuals without SingPass
Hard-Copy Form Submission(Via Email)
Email the following mandatory documents to "Insurance.GenEnquiry@kkh.com.sg"
Mandatory Documents to submit together with the application: -
Payment instruction will be sent via SMS within 2 working days upon receipt all the above mandatory documents. # Delay is expected for any incomplete submission.
Consent for Release of Medical Information
Service Standards(After Payment Is Made)
Medical Report/ Completion of Insurance Form/ Doctor’s Memo
4 to 6 weeks
However, your request may take longer to complete if:
# Completed medical report/ record will be sent via registered mail to the mailing address given in the Consent Form.
Medical Reports Unit Contact(Due to high call volume, we apologize that call(s) may not be attended promptly. We strongly encourage to submit enquiry via QR code indicated above)
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