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Request for Medical Report

1. How do I apply for a medical report/ record?

For Individual with SingPass	Steps	Access to HealthHub/ HealthBuddy
Online Submission (Via HealthHub or HealthBuddy)	Login to HealthHub or HealthBuddy App with SingPass HealthHub Link: www.healthhub.sg/HealtheServices HealthBuddy Link: www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-app # Parent may also create his/ her child's profile in HealthHub Select the Type of Medical Report/ Duplicate Copies Medical Records. System will direct to Online Payment.	HealthHub HealthBuddy
For Individuals without SingPass	Steps	Consent Form
Hard-Copy Form Submission (Via Email)	Email the following mandatory documents to "Insurance.GenEnquiry@kkh.com.sg" Mandatory Documents to submit together with the application: - Complete the attached “Consent for Release of Medical Information Form” Insurance Form to be fill by Doctor/ Hospital (if applicable) For Patient 21 years and above Copy of Patient’s NRIC (front & reverse) Copy of valid passport or identity document issued by Singapore authorities (for non-residents) For Patient below 21 years old Copy of Patient’s Birth Certificate Copy of 1 Parent’s NRIC (front & reverse) Copy of valid Passport or Identity Document issued by Singapore authorities (for non-residents) Payment instruction will be sent via SMS within 2 working days upon receipt all the above mandatory documents. # Delay is expected for any incomplete submission.	Consent for Release of Medical Information

2. When can I receive my medical report/ record?

Description	Service Standards (After Payment Is Made)
Medical Report/ Completion of Insurance Form/ Doctor’s Memo	4 to 6 weeks
Duplicate Copies of Medical Records Laboratory Test Results/ Investigation Reports/ Inpatient Discharge Summary/ Day Surgery Admission Authorisation Form/ Echocardiogram Report/ Health Booklet	1 to 2 weeks
However, your request may take longer to complete if: Patient has upcoming / frequent clinic appointments Patient has been admitted to the ward Patient has multiple reports requested from several clinical departments Doctor is away on leave # Completed medical report/ record will be sent via registered mail to the mailing address given in the Consent Form.

3. I wish to enquire for more details, how can I reach out to KKH Medical Reports Unit?

Description		Scan QR Code to Submit Your Enquiry
Enquiry on Medical Report Status (Will respond within 3 working days)
Completion of Insurance Form & General Enquiry (Will respond within 7 working days)
KKHelpBot
Medical Reports Unit Contact (Due to high call volume, we apologize that call(s) may not be attended promptly. We strongly encourage to submit enquiry via QR code indicated above)		Tel 6394-1209 Mon-Fri 8.30am to 5pm, excluding Public Holidays

4. What are the different types of medical report/ record and theirs charges?

SN	Types of Medical Report/ Record		Description	Fees (Inclusive 8% GST)
1	Ordinary Medical Report		This is a factual report of the patient's medical condition.	S$140.40
2	Completion of Insurance Form By Doctor		It will be completed by a doctor. The insurance form is issued by an Insurance Company. The form is usually in questionnaire format and requires doctor input on details of the medical condition/ treatment the patient received.	S$140.40
3	Specialist Medical Report/ Completion of Insurance Form with Question(s) on Prognosis		This is a comprehensive medical report that is prepared by the patient's specialist in response to requests that require a professional opinion with regards to the patient's prognosis.	S$291.60
4	Ordinary Medical Report (Psychiatric)		This is a factual report of the patient's Psychiatric medical condition.	S$262.43
5	Specialist Medical Report (Psychiatric)		This is a comprehensive medical report that is prepared by the patient's psychiatric specialist in response to requests that require a professional opinion with regards to the patient's prognosis.	S$484.49
6	Doctor's Memo		This is a brief statement from a doctor indicating patient's diagnosis with no explanation of medical condition. Doctor's memo applies to one specific outpatient specialist visit only.	S$16.20
7	Duplication of Medical Certificate		Duplicate copy of issued Medical Certificate.	S$12.00 per request
8	Duplication of Laboratory Results/ Investigation Results		Selective duplicate copy of lab/ investigation results (Example, Blood test, Investigation reports).	S$12.00 per request
9	Duplication of Discharge Summary/ Day Surgery Authorisation Form		Duplicate copy of the Day Surgery Authorisation form / Hospital Discharge Summary with brief information on the surgery, diagnosis and procedure.	S$12.00 per request
10	Duplicate of Referral Letter		Duplicate copy of referral letter.	S$12.00 per request
11	Duplication of Echocardiogram Report		Duplicate copy of the echocardiogram report.	S$19.44 per copy
12	Replacement of Health Booklet		Replacement of hard copy Health Booklet with a copy of delivery record.	S$21.60 per request
# Fees apply to Singapore Citizens and Permanent Residents only. # Fees are correct at point of publish and subject to changes without prior notice. # No refund on payment/ No cancellation is allowed once the application had been processed.