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Patient Billing Services


Make payment at your own convenience for your medical needs and expenses.

Billing Enquiries

For enquiries about final bill, payment or refund.

Document Submission

For Submission of Documents for verification and/or settlement of your hospital visit/admission, i.e, Birth Certificate, Letter of Guarantee, Medisave Claim Authorisation Form (MCAF).

MediSave and Insurance

Information on using MediSave for Maternity MediSave Package, MediShield Life and Private Medical Insurance.

Financial Assistance

Financial assistance for payment of subsidised medical bills is available for Singapore Citizens and Permanent Residents.

Switch Ward Type (Inpatient)

Information on making request to switch to a lower ward type.

Switch to Subsidised Care (Outpatient)

Singapore Citizens and Permanent Residents can switch to subsidised healthcare services provided through government healthcare facilities.


KKHelpBot assists with general billing related enquiries and provide information related to MediSave usage guidelines. A live agent is available during office hours (9.00am to 5.30pm) Monday to Friday (excluding PH) to assist with other enquiries.