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Visitor Registration

Revised Visitor Policy
(With effect from 24 September 2021)

Paediatric Wards
• Only 1 caregiver* is allowed at any one time.

2 pre-designated caregivers only. No change to the nominated caregiver(s) is allowed throughout patient’s stay.
Obstetric Wards
• Only 1 visitor* is allowed at any one time from 10.00am to 8.00pm.

• 1 pre-designated visitor only. No change to the nominated visitor is allowed throughout patient’s stay.
Gynaecology Wards
No visitor is allowed.
Paediatric Restricted Areas
(e.g. HD, SCN, NICU, CICU, Ward 76)
​Only 1 caregiver is allowed.  
Obstetric / Gynaecology Restricted Areas
(e.g. HD, WICU)
No visitor is allowed.  
Isolation Wards No visitor is allowed.  
Children under 12 years old are strictly not allowed to visit the wards.
​ ​*All visitors and caregivers must adhere to these measures in line with guidance from the Ministry of Health:

ART Screening for Visitors and Caregivers
Visitors and Caregivers
  • Regardless of vaccination status, all visitors and caregivers must show a valid negative Antigen Rapid Test (ART) result obtained within the last 24 hours of the visit.
  • ART tests may be done at MOH-approved COVID-19 test providers (refer to go.gov.sg/swabproviders) before arrival at KKH.
  • ART may also be done at KKH, self-paid at $19 (before GST) per test for unvaccinated individuals.
  • Results from your own ART self-testing kit will not be accepted.
Patients and Accompanying Persons at Specialist Outpatient Clinics
  • Patients at the specialist outpatient clinics and their accompanying person do not need to undergo ART, unless they have received a “Health Risk Warning” or “Health Risk Alert” SMS from MOH in the last 14 days.

Safe Management Measures
  • Complete a declaration form and check-in to the SafeEntry system with the TraceTogether app or token, keep the app running or token with you at all times
  • Sanitise hands with at least 60% alcohol-based disinfection rubs before entering the wards
  • Eating or drinking is not allowed in the wards
  • Do not use the patients’ toilets in the wards and avoid sitting on patients’ beds
  • Bring your own mask with good filtration capability (e.g. reusable masks made up of at least two layers of fabric, or surgical masks)
  • The mask is to be worn at all times during the visit or when in patient care areas (including wards and clinics)
  • Maintain social distancing of at least 1 metre from other patients and visitors
  • Do not interact with other patients or visitors
Do not visit our patients if you have: 
  • Flu-like symptoms (e.g. fever, cough, runny nose, sore throat,  breathlessness or loss of taste / smell etc.)
  • Been issued a Medical Certificate (MC) or are under any Quarantine Order
  • Received a “Health Risk Warning” SMS from MOH, and have not obtained a negative result for the COVID-19 PCR test conducted around the 14th day of last known exposure (please have negative PCR test result ready if you have obtained it)
  • Received a “Health Risk Alert” SMS from MOH, and 14 days have not passed since the last exposure
OR in the last 14 days, you had: 
  • Travelled outside of Singapore (excluding Brunei and New Zealand)
  • Close contact with someone who is a confirmed COVID-19 case or is part of a COVID-19 cluster

The information you provide is important in managing the risk of COVID-19 transmission. Under the Infectious Diseases Act, it is an offence to provide false information.
The Infectious Diseases Act requires a person who has reason to suspect that he is a case or carrier of COVID-19, or has had contact with a person with COVID-19, to act in a responsible manner to not expose other persons to the risk of infection by the disease.
The visitor policy is subject to changes as advised by MOH.

Visitors are required to register themselves before visiting inpatient wards at all levels and outpatient clinics located above level 2.

  • For inpatient ward visit, the patient's name, ward and bed number is needed for the registration.
  • For outpatient clinic visit, the patient's identification number is needed for the registration.
  • Your identity card is needed to access through the gantry.

Registration can be done via:

1. Visitor Registration System Online (temporarily unavailable)

2. Visitor Registration Lobby located at both the Women's and Children's Tower, Level 1. 


Note:

Visitors and foreigners with no Singapore issued identity card, employment permit or student pass may seek assistance from our Visitor Services staff at the Visitor Registration Lobby.

Admittance to inpatient wards is strictly from 10.00am to 8.00pm.

Visiting Hours and Visitor Quota

Visiting hours and visitor quota may vary according to the facility and care provided to the patient. Please refer to the table below for the details:

Visiting Area Visiting Hours Visitor Quota
General Wards10.00am to 8.00pmRefer to revised visitor policy
Restricted Areas
(e.g. HD, SCN, NICU, CICU, WICU, Ward 76)
10.00am to 8.00pm
Refer to revised visitor policy
​Isolation Wards​-​No visitors
Children's Outpatient Clinics Respective Clinic’s
Operating Hours
Each patient is allowed 1 accompanying person
Women's Outpatient Clinics Respective Clinic’s
Operating Hours
Each patient is allowed 1 accompanying person
​Children's Emergency​-​Each patient is allowed 1 accompanying person

*Information is accurate as of  24 September 2021

Visiting Guidelines

  1. All visitors to the ward are required to register before they enter.
  2. Keep visits short (no more than 30 minutes) as our patients need sufficient rest to recover.
  3. Visitors who are unwell will not be allowed entry due to risk of infection.
  4. Children under 12 years old are strictly not allowed to visit the wards.
  5. Be considerate and keep the noise levels down. Noise is a source of stress that can interrupt patients’ sleep and recovery.
  6. Do not eat or drink in the wards to reduce infection, and to ensure a clean and comfortable environment.
  7. Refrain from using patients’ toilets in the wards and avoid sitting on patients’ beds.
  8. Visitors must practice hand hygiene to minimise infection when they are in the ward. Wash your hands with soap and water, or sanitise them with alcohol rub before and after visiting the patient.
  9. Smoking or drinking alcohol is not allowed on hospital premises.
  10. To prevent a breach of or compromise of privacy, confidentiality, security and safety of patients, staff, students, associates, visitors and/or the institution, unauthorised photography and/or audio/video recording using any device is prohibited within KKH premises.

For More Information

Please refer to the FAQs on KKH’s visitor registration system.