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Admission

​To help you arrange for your admission, you will find in this section, general information on our procedures and policies. Learn about the services and facilities that we provide to make your hospital stay a comfortable and convenient and experience.​

We take a holistic approach on your medical needs.

To help you arrange for your admission, you will find in this section, general information on our procedures and policies. Learn about the services and facilities that we provide to make your hospital stay a comfortable and convenient experience.
 
 

Thank you for choosing KK Women's and Children's Hospital as your healthcare provider. We are committed to provide you with the best service and highest standard of medical, nursing and paramedical care. It is our goal to make your stay with us a pleasant and comfortable one.

Before Your Stay

 
Except for delivery and emergency cases, patients are admitted to KK Women's and Children's Hospital only on recommendation from their medical specialists from the Specialist Outpatient Clinics. Once a date for admission is confirmed, patients are accommodated and register themselves for their desired accommodation class.
 

Pre-Admission Services

If you are scheduled for surgery, you may need to undergo some routine tests prior to your admission.

If you have an existing medical condition such as high blood pressure or diabetes, which may increase the risk of complications during the operation, you may be required to undergo a review at our Pre-admission Services (Basement 1, Women's Tower)

If you are taking any medications on regular basis, please bring them along in their original dispensed packaging for your doctor's review.

Where possible, we’ll try to do these tests on the same day after your clinic appointment, which is usually two weeks before the surgery.

Types Of Wards

The rooms in the Women’s and the Children’s wards have similar facilities. They are suitably decorated to suit the tastes of our women or child patients.

For more details on available rooms and the room rates, click here.

Inpatient Charges

For Inpatient Charges for Women, click here.

For Inpatient Charges for Children, click here.

Items To Bring For Your Stay

You may bring the following items for your personal use during your stay at our hospital:

  • Pyjamas and dressing gowns if you do not wish to wear the hospital's pyjamas
  • Medication that you are currently on (eg. for conditions such as hypertension, diabetes) in their original dispensed packaging with instruction labels.
  • Slippers and toiletries (eg. toothbrush, toothpaste, comb, soap and shampoo)
  • Face and bath towels


If you are staying in Class A or B1 rooms, you will receive a toiletry bag.

For the safety of all our patients, kindly avoid using electrical appliances that have not been provided by the hospital. These may cause a power failure, which in turn may interrupt a procedure or treatment in other parts of the hospital.


For Obstetric Patients

Do pack your bag two weeks in advance. In addition to the items listed above, also bring:

  • Two baby vests
  • Two pairs of baby mittens and booties
  • Two wrapping blankets for baby


You will most likely spend your first few hours after admission in the delivery suite. So try not to bring your bag with you, unless your spouse accompanies you. Your family can bring your bag to you when you are in the ward.

Please do not bring/use the following:

  • Valuables such as jewellery or cash
  • Personal electrical equipment as they may not comply with the hospital’s safety code
  • Contact lenses

Financial Counselling Online

Before admission, our staff at the Admissions office will provide you with an estimated hospital bill size for your surgery and hospitalisation. This is to enable you to make an informed choice of the room type based on your preference and budget. Please be informed that the estimated hospital bill size may differ depending on your actual assessed condition during your hospital stay.

You may also visit the Admissions Buddy portal, which is an online service that allows you to review your financial counselling information at your convenience. With Admissions Buddy, you can also request for a change in your preferred ward type and make online payment for deposit prior to admission.

For more information on the Admissions Buddy and Financial Counselling online, click here.

Follow-up appointments at the Specialist Outpatient Clinic upon discharge If you are a private patient under the care of a specialist at the Specialist Outpatient Clinic and choose a subsidised ward upon admission, your specialist may or may not attend to you. You will be attended to by a team of doctors and nurses. At the point of discharge, you can choose to see the specialist at your follow-up visits as a private patient or remain under the care of a team of doctors at the subsidised clinic.

If you are a subsidised patient under team care and choose a private ward upon admission, a specialist-on-duty will be assigned to you. Your follow-up consultation fees after discharge at the Specialist Outpatient Clinic will be at private rates.

If you are a Foreign Resident, all follow-up appointments at the Specialist Outpatient Clinic will be billed at Foreign Resident rates.

For follow-up appointments at the Specialist Outpatient Clinic, prices may differ for Singapore Citizens, Permanent Residents, Foreign Residents and Non Residents.

Estimated Bill Calculators

The Estimated Delivery Bill Calculator and Estimated Hospitalisation Bill Calculator (Gynaecology Procedures) serve as a guide to help you make an informed decision. The actual bill size may vary depending on your medical condition, type of treatment and length of stay.

For more information and to use the calculators, click here.

 

Admission Day

 
 

Day of Admission

On the day of your admission, please come at your appointed time with the following original documents:

  • Admission Authorisation Form
  • NRIC / Birth Certificate (if under 15 years old)
  • Completed Medisave Authorisation Form
  • Medical Benefit Identification documents

Civil Servants and dependants
Documents Required
  • Civil Service Card (CSC)
  • Public Service (PS) Card
  • Service Injury (SI) Card

Employees of other organisations and dependants
Documents Required
  • Hospitalisation Identity Card (HIC)
  • Letter of Guarantee (LOG) from employer or insurance company

Foreigners working in Singapore
Documents Required
  • CPF membership card
  • LTVP Plus and S Pass or work permit
  • Employment pass

Foreigners not working in Singapore
Documents Required
  • Passport
  • Dependent pass or student pass
  • Letter of Guarantee (LOG) from insurance company

If you need to change or cancel your appointment, please inform your doctor at least two days in advance. You can reach your doctor through our Call Centre Assistants at tel: +65 6225 5554 (press '0').

If you have already indicated your bed choice, please also inform our Admissions staff at tel: +65 6394 1200.

Our Admissions counters' operating hours are as follows:

  • Monday to Friday: 7.00am to 6.00pm (excluding Public Holidays)

If you need to be admitted after 6.00pm, please proceed to:

  • Urgent O&G Centre, Basement 1, Women's Tower for women
  • Children's Emergency, Basement 1, Children's Tower for children

Medisave Withdrawal And Hospital Deposit

Medisave can be used to pay medical expenses incurred by the Medisave account holder and his/her immediate family members. The withdrawal limit for Medisave is SGD$450 per day for daily inpatient hospital charges and this includes a maximum of SGD$50 for doctor's daily attendance fees. For approved day surgery, the withdrawal limit for Medisave is SGD$300 per day for daily hospital charges. For surgical operations (inpatient and day surgery), there is a fixed Medisave limit according to table of surgical operations. B2 6-bedded or C 6-bedded Ward Type generally may not require a deposit, unless the estimated hospital bill size exceeds the Medisave withdrawal limit or there are insufficient funds in your Medisave account. For those choosing A 1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type, a cash deposit is necessary as Medisave will not be able to cover the full hospital bill.

In order to use Medisave for your hospitalisation bills, you need to complete the Medical Claims Authorisation Form (MCAF) during financial counselling and submit it to the hospital for processing. There is a separate withdrawal limit for Surgical Operation(s). Medisave deduction can be used for inpatient psychiatric treatment, subject to $150 daily up to a maximum of $5,000 per year.

The Medisave withdrawal limits for Medisave Maternity Package (MMP) are as follows: $2,150 for Caesarean delivery or $750 for vaginal delivery, $450 per day for the daily hospital charges and $900 for pre-delivery expenses.

For reversal of ligation, patient can opt to utilise her own or her spouse’s Medisave for payment (subject to withdrawal limits).

With the Medisave authorisation, the hospital will assist to process the Medisave Maternity Package application for pre-delivery expenses related to pregnancy.

For submission of Non-KKH Antenatal Invoices, we only accept Original/ Certified True Copies of tax invoices (with antenatal services breakdown) issued by medical institutions.

Use of Medisave for Non-Immediate Family Members’ (NIM) hospitalisation is allowed and subject to meeting the following criterias:

  • Patient is a Singapore Citizen or Permanent Resident.
  • Patient stays in B2 6-bedded or C 6-bedded Ward Type
  • Patient does not have or has utilised all his/her Medisave
  • Immediate Family members’ Medisave have been fully utilised

Charges for Cancellation/Changing of Medisave Account
There will be an administrative charge for cancellation/change of Medisave account holder or to cancel approved claim for Medisave-approved integrated plan (PMI) after the bill is finalised.

The Electronic Letter of Guarantee for Waiver of Deposit (eLOG)
The Electronic Letter of Guarantee (LOG) generated by the hospital for Healthshield policies, is not a guarantee of payment. The finalised tax invoice will be sent to the insurer for their final assessment and the payment for the hospital bill will be determined by them.

Cancelled Admission Charges
If patients is deemed unfit for procedure/surgery by the doctor after admission to the ward, full day Ward charge plus Daily Treatment Fee and charges for any procedure, test, services performed or ordered will be billed to patient accordingly. If the bill does not meet the criteria for Medisave usage, the full bill will be payable in cash.

For patients who wish to be discharged Against Medical Advice (AMA) within eight hours of admission, a cancellation fee will be imposed. Also, any procedures, tests, services performed or ordered before the decision is taken, will be billed to the patient accordingly. Medisave can only be claimed if the stay is longer than eight hours.

Interim Billing
Interim bills can be obtained at our Business Office (Level 1, Women’s Tower) from 9.00am to 5.30pm, Monday to Friday (excluding Public Holidays). If the interim bill size exceeds the estimated Medisave withdrawal limits and initial payment made, there may be further cash payment requested.

Letter of Guarantee
If your employer or insurance company is providing coverage for your hospitalisation expenses, please present the Letter of Guarantee at least seven working days prior to your admission to the hospital. Your employer or insurance company must have an existing direct billing arrangement with KKH. KKH reserves the right and discretion not to approve the Letter of Guarantee and you will be liable for the initial payment and hospital charges. For a sample of Letter of Guarantee ,please click here.

An employer or insurance company who is interested to apply for direct billing arrangement with KKH, please click here for a copy of Credit Application Form .

Hospital deposit prior to admission
Deposit (cash top-up)

  • Generally, B2 6-bedded/C 6-bedded Ward Type may not require a deposit, unless your estimated hospital bill is above the Medisave withdrawal limit or there are insufficient funds in your Medisave account.
  • For those choosing A 1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type, a cash deposit is required because Medisave cannot fully cover the bill.
  • Patients seeking admission to A 1-bedded/B1 4-bedded/B2+ 5-bedded Ward Type and who are unable to pay the deposit should reconsider their choice of ward.
  • Deposit may be decreased or exempted if you produce a Letter of Guarantee from your employer or insurance company in Singapore.
  • Patients can be assured that no one would be denied healthcare in an emergency.

Refunds
Our hospital practice is to use refund to offset other outstanding bills due by patient first. Should there be any balance after the offset, it will be refunded by cheque.
The time frame to process refunds is 21 working days from the final billing date. Our refund will be made through cheque(s) regardless of the previous payment mode. The refund cheque will be sent by post in due course. For queries about refund(s), please approach Business Office (Women’s Tower, Level 1) from 9.00am to 5.30pm, Monday to Friday (excluding Public Holidays).
Refund for cases under Letter of Guarantee (LOG) or Hospital Identification Card (HIC) will only be made upon payment received in accordance to the medical coverage/entitlement by the insurance company/employer.
 

During Your Stay

 
 

ATMs

The ATMs (DBS and OCBC) are situated at Basement 1, Women's Tower.

Breastfeeding Sign

To ensure your privacy, breastfeeding signs are readily available for nursing moms to put up when they breastfeed their babies.

Breastfeeding Facilities (Inpatients)

Mothers with babies admitted to the hospital can use the breastfeeding facilities at the following areas:

Level 2, Children's Tower

  • Children's Intensive Care Unit (breastfeeding room)

Level 2, Women's Tower

  • Neonatal Intensive Care Unit (in the Mother's Lounge)
  • Special Care Nursery (breastfeeding corner and breastfeeding room)

Level 3, Women's Tower

  • Wards 32 and 34 (Mothercraft room in the nursery)

Level 5, Children's Tower

  • Ward 56 (breastfeeding room)

Level 8, Women's Tower

  • Wards 81 and 82 (breastfeeding room)

Caregiver Card

A Caregiver Card will be issued to patients who require a caregiver outside of visiting hours*. This allows the patient to receive support and care from their loved ones during their hospital stay. Each patient is entitled to only one card, and this card should be presented to gain entry to the wards outside of visiting hours.

*with effect from 1 Jan 2014

Terms and conditions:

  1. This card is the property of KK Women’s and Children’s Hospital.
  2. This card is issued only to patients who require a caregiver outside of visiting hours.
  3. This card should be presented to gain entry to the ward outside of visiting hours.
  4. This card is valid for the duration of the patient’s current stay only.
  5. Each patient is entitled to only one caregiver card.
  6. Please return this card to the ward nurse upon the patient’s discharge.
  7. This card shall be retained if it has been misused, stolen or tampered with.
  8. For any lost or damaged card, a replacement charge may be imposed.
  9. If found, please return this card to the ward nurse.

FAQ on use of Caregiver Card

Concierge

Our friendly team stationed at the Information Counter in Admissions Office, Level 1, can provide you general information about the hospital and give you directions around KKH.

Operating hours are as follows:

  • 7.00am to 6.00pm (Monday to Friday, excluding Public Holidays)

Handphones

Using mobile phones in areas fitted with medical equipment can interfere with the functioning of these machines. Signages are displayed at these areas to alert visitors and handphone users. Please adhere to the instructions.

Meals

Your meals are included in the accommodation package. We serve three meals and light refreshments.

Women patients in the Class A and B1 rooms, and all child patients, can choose from a selection of Chinese, Muslim, Indian and Western meals. Mothers who have just delivered and are staying in Class A and B1 rooms can also opt for confinement food.

We have special meals for our younger patients. Milk for infants and toddlers is also available.

Your meals have been carefully planned to meet your nutritional requirements. Should you require specific dietary modifications, or if you’d like to consult a dietitian, please inform your ward nurses. Alternatively, you can call the dietitians directly at tel: +65 6394 1640.

For spouses and parents who stay over, meals can also be ordered at an extra charge.

The food court and other eating outlets along the retail mall also offer a wide selection of foods and drinks. For the comfort of other patients, please do not to bring foods and drinks into the wards.

Use of Infant Formula/Soy-based Formula (Birth to 12 Months)
KKH is a Baby-friendly Hospital Initiative (BFHI) – accredited hospital that aims to promote and support breastfeeding.

In alignment with our BFHI practices, infant formula available in the paediatric wards is chargeable from 1 September 2019.

We do encourage you to bring supply of your preferred brand of infant formula for your child.

Medication

It is strongly encouraged that you bring in all medications that you are currently on or are taking on regular basis when you are admitted. They provide important medical information for your healthcare professionals.

However, to ensure safe and uniform patient care, it is the policy of the hospital to supply medications for patients at all times. Therefore, the use of patient's own medications within the hospital will not be allowed except under the following specific limited circumstances:

  1. The medication is not available in the hospital and an alternative is not available.
  2. The medication is an investigational medication provided as part of patient's participation in an investigational study.
  3. A complete course of chemotherapy as specified in the relevant protocols, Oral Contraceptives and Hormone Replacement Therapy drugs.

Mini Fridge

These are provided in single-bedded rooms.

Money & Valuables

Please do not bring excess cash or valuables with you. Arrange with your family members to have these brought home as soon as possible. If you are staying in a single-bedded room, you may make use of the personal safe provided. Bedside lockers are available for B1 / B2 / C Class patients.

The Hospital is not responsible for any loss of property or valuables.

Newspapers

They are included in the accommodation package for single-bedded rooms. They are also available at the visitors’ lounge in some wards.

No Unauthorised Photography/Recording

To prevent a breach of or compromise of privacy, confidentiality, security and safety of patients, staff, students, associates, visitors and/or the institution, unauthorised photography and/or audio/video recording using any device is prohibited on KKH premises.

Nurse Call-Bell

There is a nurse call-bell by your bed and in the bathroom if you need any help.

Overnight Accommodation

For security reasons, visitors are not allowed to stay overnight except in the following cases:

Women’s Wards

Your spouse may stay overnight at no extra cost if you are staying in a single-bedded room. However, please inform your ward nurses in advance.

Children’s Wards

We understand how taxing it can be for parents to rush between their home, workplace and the hospital. That is why each sick child can have one parent stay overnight with him/her. A foldable bed is available for one parent in the children's ward. 

Neonatal Intensive Care Unit

To prevent the spread of infection, only parents are allowed access to their babies in the Neonatal Intensive Care Unit. Grandparents may visit with permission from the patient’s parents, and limit to two visitors at the patient’s bedside.

For the well-being and safety of our patients, these visiting guidelines will be strictly enforced. We seek your understanding and cooperation in adhering to these guidelines.

Change of room type during your stay

Changing of room type is subject to availability of beds and the following conditions:

  • Switching to A Single-bedded Ward Type

Should you request to switch to a single-bedded ward type, all charges (except daily standard ward fees) incurred at the lower class of room until the day of upgrading will be recomputed and charged to a single-bedded rate that you opted for.

  • Switching to B1 4-bedded/B2 6-bedded/C 6-bedded Ward Type

Switching of ward type may be allowed for patients admitted to the Intensive Care Unit (ICU), Intermediate Care Area (ICA) and High Dependency (HD). Patients in A 1-bedded or B1 4-bedded Ward Type may also request to switch to lower ward type, subject to Government subsidy eligibility.

Patients are advised to contact or visit Business Office for information on inpatient ward type switching and financial assistance options.

Social overstayer

A patient who is fit for discharge but would like to stay on will be charged at full rates for the extended stay.

Medical specialists

During your stay in the hospital, a team of doctors comprising medical specialists, medical officers and house officers will attend to you.

Academic hospital

KKH is an academic hospital responsible for training future generations of doctors, nurses, and other healthcare professionals to serve the nation’s needs. There may be times when residents and students in medical, nursing and allied health disciplines participate in your care under the supervision of the physician in charge. We appreciate your cooperation and thank you for your understanding.

Personal Clothes

We encourage women patients to wear your own clothes while you are with us. It will help you feel more at ease and comfortable while you are under treatment and care here. You are also advised to bring your own bath towels.

We encourage our paediatric patients to wear the hospital's patient pyjamas, so that our nurses can easily identify the children and keep a tab on their movements to ensure their safety.

Personal Electrical Appliances

Hair-dryers are available in the single rooms. For other rooms, they are available upon request.

Please do not use any electrical appliances in the room except those provided by the hospital. The use of these electrical outlets may cause an electrical power failure and interrupt a procedure or treatment in other areas.

Pharmacy

Beside dispensing medicine based on prescriptions, the outpatient pharmacy carries a wide range of health products.

Operating Hours

Monday - Friday: 8.30am to 7.00pm
Saturday: 8.30am to 2.00pm

Postal Services

You can buy stamps from the SAM machine at the retail mall, Level 1.

The post box is located near the vending machine area on Basement 1, Women’s Tower.

Security

The hospital is served round the clock by security officers.

Smoking

Smoking is prohibited by law throughout the hospital grounds.

Telephones

You can find public phones at the visitors’ lift lobbies of each level and the visitors’ lounges in Class B2+, B2 and C wards. Telephones are provided in the Class A and B1 rooms.

You can buy phone cards from the convenience store in the retail mall on Level 1.

To ensure that you will not be disturbed during bed time, we will only put through urgent calls between 10.00pm and 7.00am.

Television

Television sets are included in your accommodation package for Class A and B1 rooms. For other wards, the television sets are placed at the visitors’ lounge.

Visiting Hours and Visitor Quota

Visiting hours and visitor quota may vary according to the facility and care provided to the patient. Please refer to the table below for the details:

Visiting Area Visiting Hours Visitor Quota
General Wards 10.00am to 8.00pm 4 visitors
Restricted/ Isolation Wards 10.00am to 8.00pm
2 visitors

*Information is accurate as of 6 November 2019

Visiting Guidelines

  1. All visitors to the ward are required to register before they enter.
  2. Keep visits short as our patients need sufficient rest to recover.
  3. Visitors who are unwell and children under 12 years old should refrain from visiting due to risk of infection.
  4. Be considerate and keep the noise levels down. Noise is a source of stress that can interrupt patients’ sleep and recovery.
  5. Refrain from eating by the patients’ bedside to reduce infection, and to ensure a clean and comfortable environment.
  6. Visitors must practice hand hygiene to minimise infection when they are in the ward. Wash your hands with soap and water, or sanitise them with alcohol rub before and after visiting the patient.
  7. Smoking or drinking alcohol is not allowed on hospital premises.
  8. To prevent a breach of or compromise of privacy, confidentiality, security and safety of patients, staff, students, associates, visitors and/or the institution, unauthorised photography and/or audio/video recording using any device is prohibited within KKH premises.

Visitor Registration

KKH has put in place a visitor registration system as part of the hospital’s continual efforts to enhance the safety and experience for patients. For more information about KKH's visitor registration system, such as identification documents required for registration, please visit www.kkh.com.sg/VisitorRegistration.

Ward Orientation

Once you arrive at the ward, our staff will show you to your bed and orientate you to the ward facilities.

You can also expect a visit by the ward doctor. You will be informed if any tests have been ordered for you and what you can expect from the stay. Our team of doctors conducts daily ward rounds in the morning. They are available anytime you require urgent attention.

As we are responsible for your care during your stay with us, kindly inform the ward staff if you need to leave the ward.

Wireless Surfing

You can surf the internet wirelessly with your own wireless-enabled devices. WiFi access is available hospital-wide. To connect to the Wireless@SG broadband network, you just need a WiFi-enabled device, such as a laptop or a PDA, and a registered Wireless@SG account.

Wrist Identification Band

A wristband with your name and NRIC number will be issued to you on your arrival at the ward. Please wear it at all times during your stay at the hospital as this enables our staff to verify your identity.

During Your Stay

 
 

Going Home

 
 

Discharge Time And Procedure

Once your doctor considers you fit to be discharged from hospital, our ward nurses will make the necessary arrangements. Please remember to return all hospital gowns, children’s pyjamas, baby vests and blankets upon your discharge.

The hospital's discharge times are 11.30am and 5.00pm for all wards. The time of discharge will be determined by doctors. For patients who are certified medically fit for home but choose to stay on in the ward beyond the discharge times, additional room charges and daily treatment fees will apply.

You should avoid overseas travel (by airplane, ship, motor vehicle) immediately after surgery. Flying too soon after a surgery, procedure or anesthesia, can carry significant risk of complications. It is strongly advised that you discuss your travel plans with your doctor.

For Obstetric Patients

Your doctor will examine your baby before you go home. You will also be advised on how to care for yourself and your baby.

We will also schedule a postnatal appointment for you to see your doctor. If you prefer, you can also follow up at the Maternal Child Health Clinics at the Government polyclinics.

Prescription And Medication

If your doctor has prescribed medication, our pharmacists will dispense it with appropriate instructions at your bedside.

Birth Registration

Birth Registration Counter

As a proud parent you can register your newborn baby at the Birth Registration Counter located inside the Admissions Office at Level 1, Women's Tower.

You are required to register your child's birth within 14 days from the date of birth, including Sundays and public holidays.

Please bring along following documents:

  • Notification of Live-Birth Form
  • Duly Completed Report Form for Registration of Birth (BD13)
  • Marriage Certificate
    • Original Marriage Certificate (issued by Singapore Registry of Marriage) OR
    • Original Foreign Marriage Certificate with English translation copy
  • Registration fee of SGD$45, inclusive of GST

For Singaporeans/Permanent Residents:

  • Original Identity Card of both parents (Blue)

For Malaysians:

  • Original (Red or Blue) Malaysian Identity Card (MyKad), FIN Card & Passport

For Foreigners:

  • Original Passport, Dependent Pass, Visit Pass & Work Permit

Other Documents Required:

  • Notification of Live-Birth Form (only if Electronic Notification of Live-Birth Form is not raised)
  • Duly Completed Report Form for Registration of Birth (BD13) - Forms available at Information Counter at Admissions Office, Level 1, Women's Tower
  • Original Marriage Certificate (issued by Singapore Registry of Marriage) OR Original Foreign Marriage Certificate with English translation copy

Birth Registration Operating Hours: Monday to Friday (exclude Public Holidays), 8.00am to 4.30pm
(Last queue number will be issued at 4pm)

Moments of Life (Families) App

The Moments of Life (Families) app – a government mobile application for families with children aged 6 and below – offers a new and convenient way to register your child's birth and apply for the Baby Bonus Scheme at the same time.

Access information on government scheme and benefits for you and your child too.

For Singaporeans/Permanent Residents:
*If you and your spouse have a SingPass and at least one of you is a Singapore Citizen, you may register your child’s birth via The Moments of Life (Families) mobile app - 
www.smartnation.sg/initiatives/moments-of-life-(families)

  • Complete registration online at your convenience [Personal information pre-filled]
  • Show the ‘Submission Successful' screen at the counter to obtain a Q no.
  • Only Mother’s NRIC is required for verification during collection


Download the app here.

Hospital Bill And Payments

The final bill will be sent to you approximately three to four weeks after your discharge, depending on the claims processing by your guarantor, if applicable.

For non-residents, if you and your family intend to return to your country after discharge, we seek your understanding in paying the bill before leaving the hospital.

Our staff will also collect from you any outstanding amount which is not covered by your guarantor. Any excess amount from your hospital deposit will be refunded. The cheque will be mailed to you approximately three to four weeks after your hospital bill has been finalised.

You can pay your hospital bill by various modes. For cash payment and submission of document(s), you can visit the following location before your discharge:

Day Time Location
Mon to Fri
(exclude Public Holidays)
7.00am to 6.00pm Admissions Office
Level 1, Women’s Tower
Mon to Fri 5.30pm to 7.00am Children’s Emergency
Basement 1, Children’s Tower
Sat, Sun, Public Holidays 24 hours

If you need further information, please call our Business Office at tel: +65 407 8108 during operating hours (Mon to Fri: 9.00am to 5.30pm, excluding Public Holidays)

For more information on Bill Payment modes and understanding your hospital bill, click here.

Make Your Payment Online - ePay

Our online payment service provides you with greater flexibility and convenience in paying your medical bills using VISA or MasterCard credit card.

Mobile Pay accepts VISA/MasterCard Credit Cards and eNETS direct debit.

Click here to pay online.

Virtual Tour

Take a 360° virtual tour of our ward and delivery suite rooms in KKH.
Start Tour

Visitor Registration

Visiting your loved ones in KKH? Register online before arriving at the hospital.
Learn More