KK TelePaeds

• This service is currently only available to parents or caregivers with a SingPass account.
  
• Click here to book an appointment.
  
• Appointment slots open 24 hours in advance and close 1 hour prior to appointment time.
• Upon successful booking of appointment, you will receive a SMS or Push Notification via the Health Buddy mobile application with your appointment details.
• The Zoom meeting link will be sent to you separately via SMS before your selected appointment time.
• Please log in via Zoom 5 minutes before your appointment time.
• Ensure that your child is both physically present and in Singapore during consult, and have their latest weight taken.
• For rescheduling or cancellation of bookings, kindly do so through CalSG (link found in Booking Acknowledgement email)

• Video consultation fee excludes non-standard and additional standard medications.
• A payment link will be sent via email after an appointment is made, if Online Payment mode is chosen.
• If there are additional charges incurred, official bill will be sent 2 days after the consult.
• Prices are subject to change.
  

Payment modes available:

• Online payment (Visa / MasterCard/AMEX/PayNow)
• SingHealth staff benefit
• Civil Service Card
• Others (MediFund, MFEC)

Convenient medication delivery to your home within 4 – 6 hours is provided (fee of $6.00 applies). Free self-collection 24/7 from KKH Children’s Emergency pharmacy is also available.

After our consultation, if you have chosen medication delivery, you will receive a text message from our delivery partner within 4 hours, providing you with the expected time of delivery.

If you have further enquiries about these prescribed medications, please message/WhatsApp KKH Emergency Pharmacy staff at 9179 0426. We will contact you within 1 to 2 hours.

Kindly note that due to the limitations of video consult, the following symptoms* are not suitable for this service:

• Seizures or fits, loss of consciousness
• Blurring of vision, weakness, numbness
• Chest pain, palpitations
• Shortness of breath, breathing difficulties
• Persistent vomiting, blood in stools, severe abdominal pain, testicular pain
• Poor feeding <50% of usual
• Pain on passing urine, blood in urine, increased urinary frequency
• Allergic reaction
• Trauma or suspected fracture, limping
• Ear pain
• Background chronic medical problems or global developmental delay

 *This list is not exhaustive.

Please seek immediate medical attention via a physical consult if your child has any of these symptoms.

If deemed unsuitable for video consult, patients may be advised to visit KKH Children’s Emergency for further assessment. Video consultation fee of $118.00 will be waived and prevailing Children’s Emergency fee of $172.50 will apply.

• For conditions that cannot be safely assessed, diagnosed or treated without physical examination, you may be advised to seek face-to-face medical attention for further assessment at a polyclinic or our PaedsENGAGE General Practitioner partners for non-emergency conditions.
• This Video Consultation service is NOT for conditions requiring immediate medical attention. Should you require urgent care, please approach the nearest medical facility, KKH Children’s Emergency, or call 995.
• For the video consultation, your child must be both physically present and in Singapore during consult, with current weight known. Do login from an indoor location using a stable WIFI or internet network.

• If you encounter any problems during the booking process, kindly call KKH General Enquiries Hotline 6225 5554 for assistance and we will get back to you shortly.
• This video consultation service is not for management of your child’s chronic conditions. We encourage you to call 6294 4050 to book an appointment with your usual specialist for continuity of care.

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