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Patient Billing Services


Make payment at your own convenience for your medical needs and expenses.

Billing Enquiries

For enquiries about final bill, payment or refund.

Document Submission

For Submission of Documents required for verification and/or settlement of your hospital invoice, i.e. Birth Certificate, Letter of Guarantee (LOG), Medical Claim Authorisation Form (MCAF) and For Change of Mailing address.

MediSave, MediShield Life and Integrated Shield Plan

Information on MediSave, MediSave Maternity Package, MediShield Life and Integrated Shield Plan. Instructions and resources to fill up MCAF for MediSave and e-filing for Integrated Shield Plan.

Financial Assistance

Financial assistance for payment of subsidised medical bills is available for Singapore Citizens and Permanent Residents.

Switch Ward Type (Inpatient)

Information on making request to switch to a lower ward type.

Switch to Subsidised Care (Outpatient)

Singapore Citizens and Permanent Residents can switch to subsidised healthcare services provided through government healthcare facilities.


KKHelpBot assists with general billing related enquiries and provide information related to MediSave usage guidelines. A live agent is available during office hours (9.00am to 5.30pm) Monday to Friday (excluding PH) to assist with other enquiries.