FAQs

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General

You may be asked to confirm your name, ID number, and procedure several times. This helps ensure all details are correct at every step of your care for your safety.

Make payments, view or download your bills via Health Buddy.
Chat with us if you have a billing enquiry.
Check out other billing services.
Request for a physical copy of your final bill.

You can reach out to us here.

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How to Collect Medication

The time of your appointment can only be confirmed 1 working day before the date of your scheduled surgery via phone call. We appreciate your patience and understanding.

Preparing for Surgery

Bring only essential items, such as your health documents and a few personal belongings. Do not wear any body accessories, as they will need to be removed.

Kindly arrange for a caregiver to accompany you home after discharge. Their presence during registration is not required unless you are utilising Medisave other than your own.

To collect medication, caregivers must be 21 years and above.

Pre-Surgery

Valuables can be stored safely in the lockers provided. You may keep your phone with you until just before surgery, at which point it will need to be placed in the locker.

For essential items you need right up until your operation - such as eyewear - our nurses can bring them into the operating theatre for you, keep them safe during your procedure, and return them to you afterwards.

We aim to keep to the schedule, but sometimes procedures may run slightly earlier or later. We'll keep you informed of any delays or changes throughout the day.

Yes, you can use your phone in the waiting areas, but please keep it on silent. The nurses will let you know when it's time to put your phone away.

You can rinse your mouth with water and spit it out without swallowing.

We understand how comforting it is to have a loved one with you. However, to respect the privacy and comfort of all our patients, only individuals under 21, those with special needs, or patients undergoing caesarean births may have a caregiver accompany them beyond the registration area. In all other cases, caregivers will be asked to leave or wait in a nearby area once you're brought into the pre-op zone.

You'll have the oppportunity to meet your anaesthetist before your surgery. However, it's not always possible to meet your surgeon before or after the procedure. Please be assured that you are in safe hands. If there's anything important you'd like the team to know, our nurses will be happy to pass it on to them.

If you're feeling well and haven't been given medication that affects your movement, you'll walk to the OT. Otherwise, we'll bring you there in a wheelchair on a trolley bed.

You may notice expectant fathers in the holding room. They are accompanying their partners to witness the birth of their child, which is taking place in the same facility. This is a normal part of care in our process and we appreciate your understanding.

Post-Surgery

Once you're fully awake after your surgery, we'll offer you some light snacks and drinks, as soon as it's safe for you to have them. Your care team will let you know.

The estimated discharge time is typically around 4-5 hours from the time of arrival. However, this may vary depending on the type of surgery and the patient's recovery condition. Caregivers are advised to make appropriate arrangements based on this estimated timeframe.

Yes. For your safety, you'll need a responsible adult to accompany you home after your procedure, as the effects of anaesthesia or sedation may make it unsafe for you to travel alone. Please arrange for someone to meet you at the day surgery department, escort you home, and stay with you for the first 24 hours if possible.