Frequently Asked Questions (FAQ)

• Make payments, view or download your bills via Health Buddy.
• Chat with us if you have a billing enquiry.
• Check out other billing services.
• Request for a physical copy of your final bill.

The time of your appointment can only be confirmed 1 working day before the date of your scheduled surgery via phone call. We appreciate your patience and understanding.

Kindly arrange for a caregiver to accompany you home after discharge. Their presence during registration is not required unless you are utilising Medisave other than your own.

To collect medication, caregivers must be 21 years and above.

You will be given a blue bag to store your personal belongings. This bag will travel with you as you move through the hospital for your surgery and will be brought with you to your ward afterward.

For essential items you need right up until your operation - such as eyewear - our nurses can take them into the operating theatre for you, keep them safe during your procedure, and return them to you afterward. You may keep your phone with you until just before surgey, after which it will be placed in your blue bag.

We aim to keep to the schedule, but sometimes procedures may run slightly earlier or later. We'll keep you informed of any delays or changes throughout the day.

You can rinse your mouth with water and spit it out without swallowing.

We understand how comforting it is to have a loved one with you. However, to respect the privacy and comfort of all our patients, only individuals under 21, those with special needs, or patients undergoing caesarean births may have a caregiver accompany them beyond the registration area. In all other cases, caregivers will be asked to leave or wait in a nearby area once you're brought into the pre-op zone.

If you're feeling well and haven't been given medication that affects your movement, you'll walk to the OT. Otherwise, we'll bring you there in a wheelchair on a trolley bed.

You may notice expectant fathers in the holding room. They are accompanying their partners to witness the birth of their child, which is taking place in the same facility. This is a normal part of care in our process and we appreciate your understanding.

Once you're fully awake after your surgery, we'll offer you some light snacks and drinks, as soon as it's safe for you to have them. Your care team will let you know.

After the surgery, your next of kin will receive an SMS to let them know it is complete. Once your condition is stable - usually about an hour after surgery - you will be moved to the ward. Your next of kin will then receive a phone call with the ward details and can meet you there.

Each patient may have up to five registered visitors. The visitor list will be created only after the patient has been admitted, and registration can be done at the Level 1 gantry.